In the latest episode of the FreightCaviar Podcast, we sat down with Joseph Klikas, Chief Experience Officer at The Custom Companies, Inc.
He emphasized the role of technology as an element that helps in everyday business and the pride of being presented with a challenge and being able to create a solution for it. Thanks to this, they have made relationships that have supported them throughout the years.
The secret’s in the sauce – a combination of well-trained employees and a suite of technologies at your disposal, put them on top.
Here are the Top 5 Takeaways From Our Interview:
Joe’s staying optimistic and hopes to have a more balanced 2024 in LTL. All in all, he thinks next year will be a good year for all of us.
In Joe’s eyes, tech is an everpresent element in the industry that helps them run their business from day to day. Despite this, he says, it will never be able to replace human interaction.
We learn that The Custom Companies’ growth is attributable to many different factors, one of which is leveraging at least one of their brokerage nature tools.
Joe shares his thoughts on the importance of a handshake and friendship in the industry. In other words- never underestimate the power of direct human contact.
Joe talks about what exactly makes The Custom Companies stand out in the crowd- with a blend of well-trained employees and a suite of technologies at your disposal, this is key to a successful business.
Catch the full episode below or over on Apple Podcasts, Spotify, or YouTube.