The Custom Companies is a full-service transportation provider committed to anticipating and meeting our customers’ requirements since 1986. We differentiate ourselves by providing safe, reliable, and prompt transportation services of the highest quality. We continuously strive for improvement in our services, focusing on delivering exceptional customer satisfaction. Our dedication to meeting and exceeding customer expectations aligns with our commitment to maintaining a high standard of quality.
Custom Companies Inc. offers Less Than Truckload (LTL) service to all points in North America, including Hawaii, Alaska, and Puerto Rico. We also offer 48 State Full and Partial Truckload Services and provide services to Canada and Mexico. Additionally, we offer Air Freight and Expedited options worldwide through Custom Global Logistics LLC. Furthermore, we provide Direct Mail Services through Choice Direct Logistics Inc.
The Custom Companies Inc. transit times are among the best in the industry regionally and nationally. We utilize our own direct line haul system that eliminates break bulks and the multiple handling of LTL shipments. This direct line haul system has a direct impact on reduction in damages and claims which results in one of the lowest claims ratios in the industry. Simply put, by handling your shipment less we improve transit times and reduce the amount of exposure to loss and damage.
The Custom Companies Inc. is open 24 hours a day, 7 days a week, and 365 days a year.
Custom Companies Inc. offers a range of world-class technologies designed to streamline and simplify your operations. Our customer-designed and developed website, www.customco.com, serves as a hub for accessing our robust back-end software. Our Dock Management System (DMS) utilizes zip code routing to ensure efficient and accurate shipment handling, reducing the risk of misrouted or misloaded shipments.
For inventory management, our Warehouse Management System (WMS) provides complete visibility of your inventory at a piece level. This system seamlessly integrates with other technologies, allowing for real-time status updates and smooth movement of your shipments through delivery. We offer various electronic communication and invoicing options, including full EDI capabilities and web-based XML. Invoices can be sent electronically or via email as part of our commitment to environmentally friendly practices.
The Custom Companies Inc. has been at the forefront of Technology in the Transportation Industry for nearly three decades. We pride ourselves on the fact that our website www.customco.com was designed entirely from the needs and feedback from Our Valued Customers. Our Customer Created Web-Based Technologies provide our customers with state of the art real time information on every shipment in our system. We continue to upgrade the user function and feel in a never ending quest for Continuous Improvement. Some of the key features include effortless Quoting, Pickup Request and Bill of Lading request; Real Time Tracking and Tracing; Robust Accounting; Detailed Customized Online Reporting that can be scheduled to be sent Daily, Weekly or Monthly; and My Analytics which include Comprehensive Detail of shipments by Destination, Customer and any Time Period requested.
Custom services an 80-mile radius of the Chicago and Los Angeles Metropolitan areas. In Chicago, this extends North past Milwaukee, Southeast past Crown Point, IN, Southwest past Joliet, and Northwest past Harvard. In Los Angeles, our service area extends East past Fontana, South past Laguna Niguel, and North past Simi Valley.
Custom operates 105 local pickup and delivery trucks in Chicago and more than 45 in Los Angeles in addition to our over the road fleet in excess of 500 trucks.
In addition to your Corporate Account Executive who is available 24/7/365, you will be assigned to one of our dedicated Customer Service teams. Our teams are committed to providing exceptional support for all your freight needs, ensuring that you have a reliable and responsive point of contact throughout your shipping journey.
Every Custom Territory Manager is equipped with a smartphone and is available via phone, email, or text message. If you are new to Custom or need assistance in contacting your Territory Manager, please email us at firstname.lastname@example.org or click here to reach out to our dedicated Customer Service team. They will be happy to assist you.
With Custom’s many service offerings, there are often times where multiple levels of Service can be utilized. If you have a question regarding which Service is best for you, contact your Territory Manager to assist with your specific needs.
Quotes can be obtained instantly using your account specific pricing on www.customco.com or by calling one of our customer service team members at 708-338-5201.
Partial and Full Truckload quotes can be obtained by calling 708-338-5376 or by emailing, calling, or texting your Territory Manager.
Less than Truckload (LTL) and Local Cartage quotes calculated according to your published pricing program are valid for 30 days. Spot quotes are valid for 7 days.
Yes, Custom handles hundreds of shipments a week to customers throughout Canada. Documentation to ship to Canada includes a Certificate of Origin, Commercial Invoice and NAFTA (if applicable). Every shipment also requires a Customs Broker, which is typically supplied by the customer in Canada. These documents can be found under “Forms” and must be completed, including broker information prior to shipping.
Yes, all Custom drivers are certified to handle Hazardous Materials. Custom handles all Hazardous Materials except Class 1.1 Explosive Materials, Class 1.2 Explosive Materials, Class 1.3 Explosive Materials, Class 1.5 Explosive Materials, Class 2.3 Inhalation Hazard, Class 6.1 Inhalation Hazard and Class 7 Radioactive Materials.
Yes, Custom can handle shipments going to and from every point in the United States including Alaska, Hawaii and Puerto Rico.
Every customer is assigned to a dedicated Customer Service team that proactively monitors each and every shipment. We work with you and your customers to identify issues and resolve them as efficiently as possible. In the unlikely event of a freight claim, we will work diligently to rectify the situation promptly and to the satisfaction of you and your customers.
Packaging guidelines for safe LTL transportation are established and maintained by the National Motor Freight Traffic Association (NMFTA) and published under Item 180 of the National Motor Freight Classification (NMFC). Custom is also able to arrange a packaging expert to verify and inspect your packaging at your place of business.
0.2% – Less than one quarter of one percent!
0.1% – Less than one tenth of one percent!
In the unlikely event of a freight claim, please complete the “Claims Form” which can be found under “Forms.” Due to our exceptionally low claims ratio, our resolution time is below the industry average.
A copy of our certificate of insurance can be obtained by calling 708-338-8888.